Terms and Conditions

 

1. General

1.1 The purchase of products from this site is governed by the terms and conditions of sale as set out below. These are offered as additional protection to you and do not affect your statutory rights as a consumer. However we cannot accept liability to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.

1.2 Whilst we will make all reasonable endeavours to ensure that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves, this cannot be guaranteed, as many of the products are hand-crafted. We may at any time make changes to this site, the products we sell and their details, including prices. All changes shall be reflected on the website as soon as reasonably possible following when they are made.

1.3 All content, including photographs, on this website is copyright to the site owner and must not be reproduced or used without permission.

2. Price and Payment

2.1 The prices for products displayed for sale on this site are as set out on the site and are inclusive of VAT. Postage and Packing may be charged in addition to the cost of the products and where applicable this is clearly displayed on the checkout page. Prices and delivery costs shown are valid and effective only for delivery in the United Kingdom. For delivery purposes, the United Kingdom includes Scotland, England, Wales and Northern Ireland and all B.F.P.O. addresses. All prices are displayed in UK pounds (sterling) and all orders shall be charged in this currency. For the Republic of Ireland, USA, The European Union, Australia and other destinations, please see Non-UK Delivery Instructions.

2.2 We currently accept payment by Paypal and credit cards, debit cards through Paypal. You do not need a Paypal account to use this service.

3. Security

Your credit/debit card details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet. However no data transmission over the Internet can be guaranteed totally secure and we do not warrant that your information will be absolutely secure. Please read our Privacy Policy for further details.

4. Legal Capacity

We are delighted when children wish to purchase products from our web site. However any person under the age of 16 who wishes to make a purchase must find an adult such as their parent to place the order for them in the parent or guardian’s name. By placing an order with us you are giving us your express assurance that you are at least 16 years of age.

5. Ordering and Delivery

5.1 We cannot dispatch your order until it has been paid for in full and payment of your order shall create a legally binding contract between us. We reserve the right not to supply you at our discretion.

5.2 Upon placement of an order we shall acknowledge your order by e-mail which will be sent to the e-mail address you provide at the time of making the order. We cannot guarantee your receipt of this confirmation e-mail since this may involve factors outside of our control.

5.3 We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by any circumstances or cause beyond our reasonable control.

6. Right to cancel

6.1 You have the right to cancel your contract with us at any time during the period which commences on the day the contract comes into existence and ends on the expiry of fourteen working days after the date of delivery of the products.

6.2 If you are cancelling a contract for the purchase of a product, you must follow the Returns procedures as set out on this page in order to receive a refund.