If any products are to be returned, you must comply with the returns procedure set out herein. In that case we will accept any returned products if the return is complete and accompanied by the details set out in 7.2 below and, in the case of an order which you wish to cancel, if the return is in unused and re-saleable condition.
To return a product, please enclose a note giving the reason for the return together with details of your name, product ordered and quantity ordered . In the case of a defective product, please provide a full description of the fault and return the defective product in its original box (if any) with all warranty cards, licences, manuals and accessories. If you are cancelling a contract for the purchase of a product, please give the reason for return as “Contract Cancellation” and package the product securely and send it to us so that we receive it within fourteen working days of the date the item was delivered to you. The product should be sent to the address notified at the end of these terms and conditions. For your protection we recommend that you use a recorded delivery service. This returns policy does not affect your statutory rights.
If there is a defect or discrepancy in the order then we will be happy to refund the delivery charges incurred in sending the product to you and your costs in returning it to us. Otherwise you will be responsible for those charges. You will remain responsible for the costs of any other services such as giftwrapping.
Send any return items to the following address:
11 Pitt Mill Gardens